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On-line Enquiry Service
The Online Enquiry Service is not suitable if you are experiencing symptoms.
If you or someone else is feeling ill now, please call your General Practitioner (G.P.) or alternatively NHS Direct Wales on 0845 46 47 for nurse advice.
If you are deaf or hard of hearing you can call the NHS Direct Wales textphone on 0845 606 4647, 24 hours a day, 7 days a week or call us through RNID Typetalk on 1 8001 0845 46 47.
The NHS Direct Wales website information service is intended for health information enquiries only. Skilled health information advisers will attempt to answer your enquiry within three working days and will provide you with responses to enquiries such as:
* Information on named/diagnosed conditions
* Details on local NHS services
* Patients rights and help with health costs
* Signpost to other services (i.e. counselling, self help/support groups)
We cannot answer your enquiry if you:
* Are looking for a diagnosis or self diagnosis on a condition
* Feel that the treatment you have been given is not working
* If you ask us to recommend treatments or medications
* Or the person concerned is residing outside of the UK
Information provided by our service is not intended to replace a consultation with an appropriately qualified health professional, as we cannot guarantee that information provided will meet your health or medical requirements.
NHS Direct Wales is not responsible for the content of external internet sites.
The information you provide to NHS Direct Wales will be treated in the strict confidence. NHS Direct Wales records all requests for information to continually evaluate and improve our service.
Please note this service is currently only available in English
I accept the terms and conditions of use * (mandatory field) Terms and conditions
Please choose below the form most appropriate to your enquiry.
Health Information Online Enquiry Service
An online enquiry service that provides access to high quality internet sources of information on a wide range of general health related topics including common conditions i.e. chickenpox, local NHS services, patient’s rights and healthy living.
Information Presciptions Online Enquiry Service
An online enquiry service for patients/carers/relatives wanting access to high quality internet sources of information to gain a better understanding on how to support the management of your long term condition which may include:
Arthritis, asthma, back/neck pain, brain & spinal injury, diabetes, cancer, epilepsy, heart disease, heart failure, mental health, motor neurone disease, multiple sclerosis, osteoporosis, Parkinson's disease, chronic obstructive pulmonary disease, cystic fibrosis, TB, rheumatoid arthritis and stroke.
'Information prescriptions can be used to help you understand and manage your condition better'.
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MOST DOCTORS have little time to explain why you're ill —often you're handed your prescription and politely shown the door.
We go behind the diagnosis to explain what's actually going on in your body, helping you make sense of your condition as well as your treatment.
To contact our team of medical experts with a health query, AskM@medi-mail.com, including contact details.
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